in conjunction with:
The Association of Corporate Travel Executives (ACTE)

Corporate Travel & Expense Management Forum

Spring 2013

joint sponsors:
BCD Travel HRS GetThere AirPlus
Lufthansa Group
event location
Grange City Hotel

The 25th Corporate Travel & Expense Management Forum took place on Tuesday, 30th April 2013 in the elegant 5 star City Grange Hotel.

The theme of the event was Data - is it Friend or Foe ?.

Sessions were:

  1. Big Brother or Best Friend?
    Businesses have always harnessed information and technology to achieve the highest level of profitable sales from their customers. In the digital age, airline and hotel yield management systems are becoming ever-more sophisticated, using personal data, freely attained through points cards and cookie trails, to shape price and service offerings. Would you be surprised to hear that suppliers can adjust price according the device you use to access the web? Or based on other webpages you have viewed? Travel providers can exploit personal data that could deliver a better experience for business travellers, but with what impact on corporate travel programme goals?

  2. Using Big Data for Intelligent Sourcing
    Any organisation buying corporate travel products and services on a significant scale is generating gazillions of bytes of data. Trying to corral, sift through and then make sense of where money is being spent, by whom and what value that represents for organisations is where the breakthrough is set to come. People with advanced analytical skills can share what can be learnt from Big Data: how it can be presented in different ways to achieve better outcomes through intelligent sourcing. We will explore how some of the new techniques are moving on from the concept of Big Data into delivering practical ways to apply better sourcing strategies to support travel programmes.

  3. Keynote: influencing traveller behaviour

  4. Helping Travellers to do the right thing
    When it comes to controlling costs, a company's relationship with its own travellers is arguably more important than its supplier deals. Relationships enable companies to influence both the number of trips taken and how much travellers spend while travelling. We will explore the four phases of this new kind of traveller management: planning, communication, influencing and reviewing. We'll share with you real-world examples of how Accenture, Coca-Cola, IKEA and Nokia have applied behavioural sciences to lower traveller spending.

  5. Thoughts on the day

  6. The 'Buyer Speakeasy'
    Buyers dictate the agenda and speak their minds on the hot topics of the day.

This was followed by the complimentary drinks reception, where delegates could stay until 7pm, to network in a relaxed atmosphere.

Participants included:

Diane Bouzebiba, Managing Director, UK & Ireland, Amadeus
Steffen Bruecker, Manager Strategy and Business Development, HRS
Keesup Choe, CEO, PI Benchmark
Mark Douglas, Director of Sales, HRS
Roger Eccleston, Head of Strategic Projects, AirPlus International (UK)
Dr. Johannes Fuhr, Executive Member, HRS
Toby Guest, Global travel manager and ACTE UK country champ
Jyothi Hartley MCIPS, Category Manager - Indirect, Pace plc
Kerrie Henshaw-Cox, Global Programme Manager, AstraZeneca
Ike Ihenacho, Manager, Global Travel and Meetings Services, Mondelez International
Greeley Koch, Executive Director, ACTE
Peter Manby, Revenue Director, Travelodge
Margaret McGrath, Director Global Travel Operations, Accenture
Suzanne Neufang, president, ACTE; president, GetThere & Sabre Virtual Meetings
Tom Otley, Editorial Director, Panacea Publishing
Mark Payne, Travel and Office Services Manager, Santander Global Facilities
Christian Schindler, General Manager, UK & Ireland, Lufthansa, Austrian Airlines and Brussels Airlines
Guy Snelgar, Director - EMEA, GetThere
Ajaya Sodha, Chairman, GTMC
Ruth Spratt, Head of Sales for the UK, easyJet
Mike Toynbee, Editorial Director, Buying Business Travel
Claudia Unger, Director of Research and Development , BCD Travel

Read here for our delegates' comments.

This Forum was the thirteenth in partnership with the Association of Corporate Travel Executives (ACTE Global)

The event will now continue under the new stewardship of Panacea Publishing and their Buying Business Travel and Business Traveller brands.

You might also like to pencil in Tuesday 8th October 2013 in your calendar as BBT and ACTE-Global have established that date in the Diary for the Autumn Corporate Travel & Expense Management forum later this year.


Our Sponsors were:

  • BCD Travel
  • HRS - Hotel Reservation Service
  • Lufthansa Group
  • AirPlus
  • GetThere

Sponsor support helps to keep attendance costs low for a full day event of this quality.

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